Need Help With Your Order?

For anything related to e-commerce or website orders (returns, cancellations, payments, deliveries), feel free to reach out to our web support team:

Email:  websupport@viccolabs.com
Phone: 9823121136 / 7796209054
Timings: Monday to Saturday, 9:00 AM – 6:00 PM

For All Other Queries
For any general queries, our consumer care team is here to assist you: 

Email: consumercare@viccolabs.com
Phone: (0712)-2420890 / 2420899

Returns, Replacements and Refunds

How do I return an item purchased on E-store?
Vicco offers its customers an ’Easy return policy’, wherein you can raise a return request of a product within 2 days of its delivery.

• Step 1: Contact our Customer Support team via email (websupport@viccolabs.com) within 2 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

To return your product, mail it to:
Aadya Enterprises
194, Hanuman Nagar,
Nagpur.
Contact No: 9823121136 / 7796209054

Please allow up to 24 hours for a response and include your contact information so we may respond back to you. Email Us: websupport@viccolabs.com

You will be responsible for paying for your own shipping cost for returning your item. Shipping cost and tax amount is non-refundable. Depending on your location, the time it takes for your exchanged product to reach you, may vary.

Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if the original packaging is damaged.
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 2 business days of order delivery

I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

• Step 1: Contact our Customer Support team via email (websupport@viccolabs.com ) within 2 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Refunds (if applicable)

Once your return is received and inspected, an email will be sent to notify you. The approval or rejection of refund will be informed thereafter. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within certain amount of days.

How will I get refunded for the returned orders and how long will this process take?
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Vicco coupons, which can be used during future purchases.

Late or missing refunds (if applicable)/If you haven’t received a refund yet

Check your bank account again.

Contact your credit/ debit Card Company (It may take some time before your refund is officially posted.)

Contact your bank (There is often some processing time before a refund is posted.)

If you’ve done all of this and still have not received the refund.
Contact here: 9823121136 / 7796209054